Product Support Service
Product support services refer to labor-based services for hardware or software, which can be performed by the manufacturer of the product or parties other than the vendor that created the product. These services can be provided by several types of vendors. Formal channel partners of hardware and software vendors also provide support services.
In addition to cutting-edge products, Netserv delivers worldwide maintenance and support services covering your complete infrastructure:
- Support Pack Hardware
- offerings are the perfect extension to the standard warranty. They ensure the right level of availability with defined response or recovery times and duration of up to 5 years. Internationally consistent service levels are ensured by a worldwide network based on a sophisticated logistics concept for swift delivery of spare parts without hidden cost.
- Support Pack Software offers expert services for diagnosing problems by phone, correcting software, and providing new software releases when available.
Why choose product support services from Netserv?
- When purchasing new products, Netserv offers a wide variety to deliver both sophisticated products with latest technology as well as comprehensive services to supplement the standard warranty.
- The Netserv approach ensures prompt, smooth installation around the world.
- Netserv employs standardized support building blocks, adapted to customer needs enabling you to get support in time and around the clock.
- You can extend your standard warranty for a pre-defined response or recovery time, with offerings ranging from a 24 x 7 service desk to onsite service within up to 4 hours.
- The right level of availability for hardware: selected service levels are available on global scale
- Remote services, onsite services or offsite repair, depending on product and country
- Flexible and transparent pricing without hidden costs
- Smooth IT operations right from the start with the shortest possible downtimes
- Freedom for your internal IT specialists to concentrate on their core business
- Different Support Packs tailored to your needs