Would you like to smart source your technical support?
No matter where you are in your startup journey, NetServ can help you smart-sourcing your support teams and scale up or down based on your requirements.
With this service, your team can focus on the innovation and growth needed to meet your growth and business goals. With our white-label support services, you can have a dedicated team to support your technology and solutions.
Following are some of our support services for startups
offerings:
Silver
- 8*5 coverage(email)
- Team(shared L1/L2 support team
- Service Level Agreement(Initial Response P1-2hr, P2-8hrs, P3 -12hrs)
- White -label services
- RMA processing
Gold
- 24*7 Coverage(Phone, email or IM)
- 24*7 Monitoring
- Team(Dedicated L1/L2 support team, senior technical staff member during onboarding)
- Service level agreement(initial response P1-1hr,P2-6hrs,P3-12hrs)
- Proactive feedback loop to engineering
- KPIs-(CSAT,SLA,case volume reduction)
- White-label services
- RMA processing
Platinum
- 24*7 Coverage(Phone, Email and IM)
- 24*7 Monitoring
- Team(Dedicated L1/L2 Support team, Customer Relationship Manager, Senior Technical Staff member during onboarding)
- Service level agreement(Initial Response P1-30mins,P2-2hrs,P3-8hrs)
- Proactive feedback loop to engineering
- Customer issue recreate (lab Environment)
- Quarterly business review
- KPI-(CSAT,SLA,Case volume reduction)
- RMA processing
- White-label service
Some features and benefits of NetServ's
Smart-sourcing technical support
- Service desk, incident & change management
- 24x7 intelligent monitoring
- 24x7 Operational support
- White-label technical support option
- Dedicated L1/L2 support team option
- Proactive feedback loop to engineering
- KPIs – CSAT, SLAs & Case volume reduction
- Engineering reviews and QBR
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