Services-Services for Startups

Support Services for Startups

Would you like to smart source your technical support?

No matter where you are in your startup journey, NetServ can help you smart-sourcing your support teams and scale up or down based on your requirements.

With this service, your team can focus on the innovation and growth needed to meet your growth and business goals. With our white-label support services, you can have a dedicated team to support your technology and solutions.

support-services

Following are some of our Support services for Startups
offerings:

SILVER
  • 8*5 Coverage(Email)
  • Team(Shared L1/L2 Support Team
  • Service Level Agreement(Initial Response P1-2hr, P2-8hrs,P3 -12hrs)
  • White -Label services
  • RMA processing
GOLD
  • 24*7 Coverage(Phone,email or IM)
  • 24*7 Monitoring
  • Team(Dedicated L1/L2 Support team,Senior Technical staff member during onboarding)
  • Service Level Agreement(Initial Response P1-1hr,P2-6hrs,P3-12hrs)
  • Proactive feedback loop to Engineering
  • KPIS-(CSAT,SLA,Case volume reduction)
  • White-label services
  • RMA processing
PLATINUM
  • 24*7 Coverage(Phone,Email and IM)
  • 24*7 Monitoring
  • Team(Dedicated L1/L2 Support team,Customer Relationship Manager,Senior Technical Staff member during onboarding)
  • Service Level Agreement(Initial Response P1-30mins,P2-2hrs,P3-8hrs)
  • Proactive feedback loop to Engineering
  • Customer issue recreate (lab Enviorement)
  • Quarterly Business Review
  • KPI-(CSAT,SLA,Case volume reduction)
  • RMA processing
  • White-label service

Some features and benefits of NetServ's
Smart-Sourcing Technical Support

  • Service Desk, Incident & Change management
  • 24x7 Intelligent monitoring
  • 24x7 Operational support
  • White-label technical support option
  • Dedicated L1/L2 support team option
  • Proactive feedback loop to engineering
  • KPIs – CSAT, SLAs & Case volume reduction
  • Engineering reviews and QBR
CONTACT US

Get In Touch

If you have any questions about our Services for Startups, please complete the request form and one of our technology expert will contact you shortly !